Terms of Sale

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Damaged or Defective Goods
• Payment, Pricing & Promotions
• Samples
• Privacy

Shipping & Delivery

• All orders are shipped from our Worcester, MA (zip code 01605) facility in the USA.
• Multi-carton orders are consolidated to minimize shipping cost.
• Orders ship via Fedexground (1-5 business days transit time within the Continental USA).
• Shipment Tracking information is automatically delivered to the email address provided with your customer account.
• For orders under $99, shipping is calculated as follows:
  • $5 for non-track purchases (accessories, cables, hangers)
  • $15 for orders containing track
  Orders over $99 ship FREE via Fedexground service within the continental United States. Free shipping applies ONLY to deliveries within the continental USA.
• Express shipping will be billed at the applicable published Fedex rate for an originating zip of 01605.
• Shipping outside the continental United States will be billed at applicable published USPS rates for an originating zip of 01605.
• Our preferred carrier is Fedex. Parcels shipped via other carriers may incur additional handling charges.
• Large orders ship LTL motorfreight when appropriate.

 

Privacy & Security

• Customer information is kept confidential.  We do not sell or share mailing lists with 3rd parties.

Returns & Replacements

1) For orders under $99 (product cost - not including shipping charge)

• Orders less than $99 are covered by our unconditional 15 day return policy. Simply contact us within 15 days of receipt of your shipment, toll-free at 1-888-366-8646 or via email at returns@arthangingcenter.com to arrange for return.
• Returned product must be in useable condition for a refund to be issued.
• Original (outgoing) shipping charges will be re-imbursed, however, return shipping charges will not be re-imbursed.

2) For orders over $99 (product cost - not including shipping charge)

• Orders over $99 can be returned STRICTLY AT OUR DISCRETION. If there is any doubt on the suitability of our products for a particular application we recommend a small (less than $99), risk free initial purchase.
• Any authorized return over $99 will be subject to a 25% re-stocking fee.
• Product must be in usable condition to receive credit.
• Shipping charges are NOT re-imbursed.

Damaged or Defective Goods

• CUSTOMERS ARE EXPECTED TO INSPECT ALL PACKAGES AND REPORT DAMAGES WITHIN 7 DAYS OF RECEIPT!
• Damaged goods should NOT be discarded until we have been informed. If damage is extensive we reserve the right to file claim with the carrier who may retrieve the damaged goods for inspection.
• We will issue a full refund or replace at no charge all damaged product reported within the specified period.
• Defective product is replaced free of charge, however, we reserve the right to inspect defective product before replacing.

 

Payment

• ONLINE ORDERS are processed on a Secure Web Site (SSL).
• Credit Cards are billed no sooner than 24 hours before orders ship.
• We do NOT accept COD orders.
• Orders pre-paid by personal check will ship when funds clear, this may take 7-10 working days

Samples

• Due to the large number of requests we do not provide free samples.

Privacy

• Customer information is kept confidential, we do not sell or share mailing lists with 3rd parties.